Telecel Ghana’s Human Resources Director, Rachael Appenteng, advises businesses to make diversity and inclusion fundamental parts of their workplace culture. She stated this at the EmpowAbility Seminar 2.0 held in Accra. This approach encourages new ideas, boosts employee spirit, and leads to lasting success.
Mrs. Appenteng stressed that diversity and inclusion should not be mere occasional gestures. At Telecel, these practices are woven into daily operations. The company created a SuperCare team with Deaf customer service agents trained in sign language. They also focus on nurturing female talent in STEM fields. These actions aim to close existing gaps within the telecommunications industry.
The seminar, organized by the No Limit Foundation and the Centre for Employment of Persons with Disabilities (CEPD), brought together various stakeholders. These included people with disabilities, their advocates, business leaders, academics, and policymakers. The event discussed what genuine workplace inclusion looks like in Ghana today. Telecel's SuperCare initiative was highlighted as a successful example. It began in 2017 to help Deaf customers better access telecom services.
The SuperCare initiative provides agents trained in sign language. It offers video call customer support and special phone packages. These are designed around the actual needs and financial situations of people with disabilities. This shows an organizational commitment to serving all customers. Ms. Appenteng explained that it addresses a significant gap in service provision.
Telecel Ghana is actively working to improve its environment for people with disabilities. The company has started a formal review. This assessment will identify areas needing improvement. It signals an evidence-based strategy for ongoing cultural enhancement. All Telecel employees receive mandatory training. This training aims to build awareness and deal with unconscious biases. It also reinforces inclusive behaviours in daily interactions.
Victoria Aidoo from Telecel’s Digital Transformation team spoke about digital tools. These tools help people with disabilities overcome cost and access barriers. The Telecel Play App includes assistive technology for smartphone users. A special quick code, *494#, ensures those without smartphones are also included. Ms. Aidoo emphasized that accessibility should not depend on owning the latest device.
Mr. Abdel-Razak Yakubu, from Goldfields Ghana Foundation, delivered the keynote address. He argued that hiring people with disabilities is not charity. Many individuals with disabilities have strong qualifications and skills. Yet, they often face discrimination and unfair hiring practices. Inclusive employment benefits everyone.
Telecel Ghana received recognition at the seminar. The company was acknowledged for turning inclusion policies into real workplace practices. This award highlights their leadership in this area. The seminar brought together influential voices in disability employment discussions in Ghana.