The State Transport Company (STC) plans to acquire 120 new buses before the end of the year. This is to address ongoing problems with long waiting times at its terminals. The company aims to improve the passenger experience across Ghana. Public frustration has grown due to these delays and the condition of some existing buses.
These new buses will help ease the pressure on STC's current fleet. Many passengers have expressed anger online over extended waits. Some videos showed stranded travellers expressing their dissatisfaction. The company's bus maintenance procedures are being defended. Passenger safety is stated as the company's top priority. Mandatory technical checks after each journey contribute to delays. These checks ensure buses are safe for travel before they depart again.
STC is a vital part of Ghana's public transport system. It operates long-distance routes within Ghana and to other West African countries. The company faces stiff competition from private transport businesses. Still, STC markets itself as a safe choice for long journeys. This investment in new vehicles is crucial for STC to maintain its reputation. It also addresses a clear need for fleet modernization. The current fleet size is not enough to meet demand. This especially impacts travel during busy periods.
Nuru Hamidan, STC's Deputy Managing Director for Finance and Administration, acknowledged the operational issues. He stated that the company has standards for its operations. 'What differentiates us from other buses is safety,' he said. He also confirmed that the company is working to stabilize its services. Arrival of the new buses is expected later this year. STC has also formed partnerships with other transport operators. These collaborations help manage excess passenger demand. This minimises disruptions from the current bus shortage.
The fleet expansion is expected to significantly speed up bus turnaround times. It should also reduce congestion at terminals. STC hopes to restore efficiency on its intercity routes. This move is a direct response to customer complaints. It shows STC recognition of the need for service improvement. Passengers will look for quicker journeys and better service. The effectiveness of these new buses will be key to STC's future success.