Lawyer Kwame Owusu Danso has urged the Minister for Communications, Digital Technology and Innovation, Samuel Nartey George, to focus more on protecting consumers in Ghana’s digital sector. Danso stated that the Communications Minister must be highly active in safeguarding users of digital financial services. He made these remarks during an appearance on JoyNews’ AM Show.
The call follows public debate around the Bank of Ghana’s decision to pause a proposed 0.75 per cent charge on direct wallet-to-bank transfers. Danso believes the minister should concentrate on issues that directly impact Ghanaians. He expressed concern that the minister might be distracted by less important matters. This focus on consumer protection is vital for vulnerable groups like market women, commercial drivers, and teachers.
Ghana's economy is increasingly digital. For many citizens, digital services are essential for daily transactions. The Ministry of Communications plays a key role in ensuring these services are safe and fair. This situation arises as the government aims to boost digital inclusion and financial technology. Prioritizing consumer interests ensures confidence in these growing digital platforms. The suspended levy, meant to take effect on June 1, would have impacted many users immediately.
“It appears that he is taking his eyes off the ball,” Mr Danso commented. He urged the minister to remain focused on relevant issues. “The market woman needs protection, the ‘trotro’ driver needs protection, and the teacher needs protection,” Danso emphasized. These groups depend on the ministry for their digital security. He added that the minister must be “up and doing” to provide this essential safeguard.
The suspension of the mobile money to bank transfer levy by the Bank of Ghana, announced on May 26, 2026, was a reaction to public outcry. The central bank stated that further consultations were necessary before implementing the charge. This event highlights the sensitive nature of digital financial policies and the need for clear communication and robust consumer protection mechanisms. The ministry’s role in bridging the gap between technological advancement and public welfare is critical. Future policy decisions will likely be scrutinized for their impact on consumer access and security.