The Business Outsourcing Services Association Ghana (BOSAG) wants more government help. They aim to grow the country's Business Process Outsourcing (BPO) and Global Business Services (GBS) sector. This growth is needed to create 100,000 jobs for young Ghanaians. The industry aims to make Ghana a top outsourcing destination worldwide.
This call to action came at a recent BPO/GBS roundtable. The event brought together government and industry leaders. They discussed how to build Ghana's strengths in outsourcing. The focus was on policy, skills, and infrastructure development. Concentrix, a global services firm, hosted the event. They already employ over 1,200 people in Ghana.
Ghana's economy is trying to diversify its income sources. The BPO and GBS sector offers high-potential jobs. These jobs often require digital skills. The global outsourcing market is large. Africa currently has a small share of this market. BOSAG believes Ghana can capture more of it. Growth here aligns with the government's digital transformation agenda.
Mr. Kojo Hayford, BOSAG Board Chair, stressed government's role. He said it is vital for creating the right policies. He stated that government leadership builds investor trust. This is key for scaling job creation quickly. Mr. Ryan Keilloh of Concentrix highlighted their growth. He said 130 employees earned promotions this year. Concentrix plans to expand its operations in Ghana.
Discussions highlighted five priorities. These include political backing and investor confidence. Skills training and market access were also key. Infrastructure development is crucial too. Nana Aba Edzie, from the Tony Blair Institute, supported this. Stronger political commitment signals seriousness to investors. The government commits to supporting the sector. Minister Samuel Nartey George called BOSAG important. He said it aids Ghana's digital transformation. The Ministry will work with other agencies. This includes the Ministry of Trade and GIPC.
The Minister also pointed to the One Million Coders Programme. This programme has started in over 150 centres. The government wants clear job outcomes. It is not just about number of trainees. Minister George asked industry for specific skill needs. This helps tailor training programmes. He also encouraged companies to expand outside Accra. Lower costs and diverse talent exist elsewhere. The government may repurpose state properties. This can support BPO and GBS operations if demand is clear.