SellQuic has launched Ghana’s first online AI assistant. This tool provides instant customer responses for vendors. It works across major messaging platforms.
The AI assistant was developed to help online vendors in Ghana. Many small businesses struggle to answer customer questions quickly. WhatsApp and Instagram are key sales channels for them. Lost customers are a common problem due to slow replies. SellQuic’s tool aims to solve this by responding instantly, day and night, without vendor intervention.
This launch signals a move towards greater efficiency for Ghanaian small and medium-sized enterprises (SMEs). Thousands of these businesses rely heavily on social media for sales. SellQuic previously offered simple websites for vendors. This AI assistant represents a significant technological leap. It allows vendors to focus on operations rather than constant messaging. This aligns with broader efforts to digitize Ghana’s economy and improve its business environment.
Dr. Renata Konadu, CEO and Co-Founder of SellQuic, stated that Ghanaian customers often ask questions before buying. "If vendors don’t respond quickly, those customers simply move on. We built this solution to make sure that never happens again," she said. The AI assistant is trained on specific vendor products and pricing. It handles conversations in real-time, freeing up vendors.
The implications for Ghanaian online commerce are considerable. Vendors can now offer 24/7 customer service. This could lead to higher conversion rates and increased sales. The tool also centralizes customer and order tracking. It offers smart follow-ups to engage potential buyers. Complex issues can be seamlessly handed over to human vendors. This technology aims to make AI-assisted selling accessible to every small business.
SellQuic was co-founded by Dr. Renata Konadu and Maurice Nyamah. Dr. Konadu, based in the UK, saw firsthand the sales lost by Ghanaian vendors. Maurice Nyamah, the CTO, leads development from Ghana. He architected the system, integrating WhatsApp, Instagram, and website chat. The company’s mission is to turn conversations into seamless selling systems across Africa. This initiative is a prime example of locally developed technology addressing significant market needs.